Job Summary
The Operations Intern works directly with the S&OM to support strategic planning, operational reporting, cross-departmental coordination, and process documentation. This role is hands-on with real operational output — not observational. The intern will touch recurring reporting cycles, help streamline workflows between departments, manage administrative processes like vendor/client accreditation, and build the documentation backbone that keeps Spiralytics’ operations legible and repeatable.
Key Responsibilities
Reporting Support
- Assist in building and maintaining monthly operational reports and custom reports as requested by leadership
- Consolidate data from multiple departments (Back Office and Performance) into consistent, decision-ready formats
- Maintain report templates and flag inconsistencies or gaps in source data
Process Improvement & Cross-Department Coordination
- Support the mapping of current workflows between departments
- Track action items and follow through on cross-departmental initiatives assigned by the S&OM
- Flag cross-divisional coordination issues (Back Office ↔ Performance) early, rather than letting them surface late
Administrative Support
- Manage vendor and client accreditation documentation — collection, tracking, follow-up, and filing
- Maintain accreditation status trackers and proactively flag upcoming renewals or missing requirements
- Handle other recurring administrative tasks that support operational continuity
Process Documentation
- Document workflows and SOPs as they are mapped or revised, in a consistent, reusable format
- Maintain and update the SOP/documentation library
- Test documented processes for clarity — if a process can’t be followed without additional explanation, flag it for revision
General Operational Support
- Assist with meeting logistics, agendas, and notes for leadership or cross-functional meetings
- Support light research/benchmarking tasks as needed (industry practices, tools, vendor comparisons)
- Take on ad hoc tasks that support the core Operations functions
Qualifications
Education:
- Bachelor’s degree in Industrial Engineering, Operations Management, Business, Communications, or a related field
Skills and Competencies:
- Knowledgeable in IE tools/methodologies
- Proficient in MS Word, MS Excel, and Google Office Suite
- Excellent written English
- Internet-savvy and interested in growing in the online marketing industry
- Candidate must be knowledgeable in IE tools/methodologies.
- Good organization and time management skills
- Can adapt to a fast-paced environment and is willing to perform various tasks
Working Conditions
- Work Location: Makati City / Remote
- Work Schedule: Monday–Friday (8:00 AM to 5:00 PM)