4yr college degree in a technical field or 1-3 yrs of related experience
Exposure to scripting languages, including Java, JavaScript and HTML.
1-3 years of experience with Oracle and/or SQL Server databases and DDL/DML language.
1-3 years of experience with configuration management or the CI/CB/CD concepts of DevOps.
Capable of meeting target dates
Being very responsive to requests for assistance
Ability to effectively work with other geographically distributed team members and other teams.
Follow standards for software installation and configuration
Striving for consistency, repeatability, and scalability across the portfolio.
Strong problem-solving skills, able to find solutions/alternatives within the constraints of the organization, and then provide documentation of the solution for future reference.
Solid organizational skills and excellent attention to detail and quality.
Critical thinking, problem-solving, trouble shooting and decision-making skills
Strong communication skills
Job Description
Execute customer onboarding/provisioning processes, including coordination across teams and runbook creation
Create end-user documentation, installation runbooks, and helpdesk support runbooks
Participate in L2 support, coordinating efforts to investigate, address, and escalate support issues
Continue to evolve the monitoring of both cloud and application components of solutions, including reporting, alerting rules, and integration with support systems
Schedule maintenance of cloud infrastructure and edge devices Implement security best practices for device and cloud application security
Develop minor feature updates or code changes to solutions
Participate in the execution of releases of software across multiple customer environments
Provide input towards the enhancement of processes and standards and supporting the organization’s DevOps initiative.
Develop and maintain automated, stable, repeatable Configuration Management guidelines and processes required to support the DevOps process including code builds and deployment.
Troubleshoot, advise, and resolve application configuration management issues that users experience
Troubleshoot database issues in support of any of the supported internal facing regions, working with developers and other stakeholders as required to identify and resolve the issue.
